Overview

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you have received a damaged product on delivery, you can raise refund the dispute within 2 days of delivery. Please raise a ticket attaching images of the waybill, returned product along with unpacking video. 

Video guidelines (To be strictly followed for correct refund resolution):

1. All the sides of the package should be clearly visible in the video
2. Label must be visible in the video showing the AWB Number and Order ID.
3. The packaging has to be opened and the product clearly shown in the video.
4. The video has to be recorded in one stretch without editing or pause.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For Prepaid orders which are cancelled or refused to be collected by the customers, we will deduct the return shipping charges incurred for the same and refund the balance credit to your payment source.

For COD order rejected at the door step or cancelled after shipping will block you from putting order on COD again. 

Several types of goods are exempt from being returned. Perishable goods such as food, breeding boxes, plastic items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email or whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank card , it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item we need a valid video proof of unboxing the package when order received, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.