Welcome to VM Pets Mart Online Pet Store

CANCELLATION RETURN AND REFUND POLICY

Shipping policy

  • Order received were shipped within 48hours.
  • Successfully placed orders will receive a confirmation email with order details
  • If you need any assistance with your order, you can contact us on info@vmpetsmart.com or Call 8903783397
  • Order Can be cancelled before the time of delivery and cannot be cancelled after delivery of the good.
  • For cancellation order, refund will be issued to your respective method of payment within 7  business days 
  • We will share you the tracking details once the order is confirmed.
  • Usually we delivery between 2 to 10 working days in India . Almost we cover All India delivery with cash on delivery also acceptable.
  • We will work you to deliver contact less delivery.

Returns

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, plastic items, litter sand cannot be returned.
  • To complete your return, we require a receipt or proof of purchase.
  • There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery will not be accepted for refund 

Refunds (if applicable)

  • Buyer can initiate the Refund within two days if the product is received in damaged condition or unsatisfied condition. Consumables, Plastic items cannot be refunded .
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within 7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vmpetsmart.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vmpetsmart.com or whatsapp and send your item to: VM Pets Mart,1/93g,colachel road,Near IOB bank,Monday market,Kanyakumari - 629802.Phone:8903783397

Shipping

To return your product, you should mail your product to: VM Pets Mart,1/93g,colachel road,Near IOB bank,Monday market,Kanyakumari - 629802

For some cases, we can't initiate a return shipping in such time, you should responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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